Shipping policy

Shipping Policy

 

Thank you for shopping with Glowie.us. We are committed to providing reliable shipping and excellent customer service. Please review our Shipping Policy to understand how we process, ship, and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully verified.

Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Please note that processing times are separate from shipping times.

Shipping Time

Our standard shipping time is 7–14 business days after your order has been shipped.

Delivery times are estimates and may vary depending on your location, weather conditions, customs processing, carrier delays, or periods of high order volume.

While we strive to deliver every order within the estimated timeframe, Glowie.us cannot guarantee delivery dates.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping destination and the shipping method selected.

From time to time, Glowie.us may offer free shipping promotions. These promotions are subject to change without prior notice.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to become available after your package has been handed over to the shipping carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Glowie.us is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

If you need to update your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing.

Delayed Deliveries

Occasionally, shipments may be delayed due to circumstances beyond our control, including:

  • Severe weather conditions

  • Carrier transportation delays

  • Customs inspections

  • National holidays

  • High shipping volumes

  • Natural disasters or other unforeseen events

We appreciate your patience and will do our best to keep you informed of any significant shipping delays.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend:

  • Checking around your delivery location.

  • Asking household members or neighbors.

  • Contacting the shipping carrier directly.

If your package cannot be located, please contact us within 7 days of the marked delivery date so we can assist in investigating the issue.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

  • Your order number.

  • Photos of the damaged product.

  • Photos of the shipping packaging.

  • A brief description of the damage.

After reviewing your claim, we will determine whether a replacement or refund is appropriate.

International Shipping

Glowie.us may ship to selected international destinations.

Customers are responsible for any applicable customs duties, import taxes, or other fees imposed by their country's customs authorities. These charges are not included in the purchase price or shipping cost unless otherwise stated.

Undeliverable or Returned Packages

If an order is returned to us because of:

  • An incorrect shipping address.

  • Failure to collect the package.

  • Refusal of delivery.

The customer may be responsible for any additional shipping costs required to resend the order.

Order Changes and Cancellations

Orders may be modified or canceled within 12 hours of purchase, provided they have not entered processing.

Once an order has been processed or shipped, it cannot be canceled and must follow our Return & Refund Policy.

Delivery Responsibility

Ownership and responsibility for the products transfer to the customer once the order has been delivered to the shipping address provided during checkout.

Contact Us

If you have any questions regarding this Shipping Policy or the status of your order, please contact us:

Glowie.us

Email: glowie.1us@gmail.com

Mailing Address:
New York, United States

We are committed to providing timely assistance and will respond to your inquiry as quickly as possible.