Refund policy

Glowie Return & Refund Policy

At Glowie, we want you to love your purchase. If you're not completely satisfied, we're here to help with a simple and fair return process.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To qualify for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Include all original tags, packaging, and accessories.

  • Be free from stains, odors, pet hair, or damage.

  • Be accompanied by your order confirmation or receipt.

Return Fees

A $5.00 return processing fee will be deducted from your refund for all standard returns.

Additionally, a 5% restocking fee will apply to approved returns to cover inspection, handling, and inventory processing.

These fees do not apply if you received:

  • A damaged item.

  • A defective product.

  • The wrong item due to our error.

In those cases, Glowie will provide a replacement or a full refund at no additional cost.

Non-Returnable Items

The following items cannot be returned:

  • Final sale or clearance items.

  • Gift cards.

  • Personalized or custom products.

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products returned without original packaging or tags.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order is damaged, defective, or incorrect, contact us within 7 days of delivery and include:

  • Your order number.

  • Photos of the item and packaging.

  • A brief description of the issue.

We'll review your request promptly and send a replacement or issue a full refund if the claim is approved.

How to Return an Item

  1. Contact our customer support team to request a return authorization.

  2. Receive your return instructions.

  3. Securely package your item.

  4. Ship the item using the provided return instructions.

Returns sent without prior authorization may not be accepted.

Refund Processing

Once your returned item is received and inspected:

  • Inspection typically takes 2–5 business days.

  • Approved refunds will be issued to your original payment method.

  • Please allow 5–10 business days for your bank or payment provider to process the refund.

You will receive an email confirmation once your refund has been issued.

Exchanges

We currently replace items only if they arrive damaged, defective, or if an incorrect product was shipped.

For a different size, color, or style, please return your eligible item and place a new order.

Order Cancellations

Orders may be canceled within 12 hours of purchase, provided they have not yet entered processing or shipped.

Once an order has shipped, it cannot be canceled and must follow our return policy.

Lost or Stolen Packages

Glowie is not responsible for packages marked as Delivered by the shipping carrier but reported as lost or stolen afterward. Customers should contact the shipping carrier directly to file a claim if necessary.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, our customer support team is happy to help.

Thank you for choosing Glowie. We appreciate your business and strive to provide quality products and exceptional customer service.